Refund & Cancellation Policy
Last updated: June 2026
This Refund & Cancellation Policy applies to all premium digital products sold on Totsname.com, operated by Rexon India.
Digital Products
Premium reports and generated astrology services (Kundali, Gun Milan, Combo and naming reports) are digital products delivered instantly online and by email after a successful payment. There is no physical shipping.
Cancellation
Because reports are generated and delivered instantly, an order cannot be cancelled once the report has been generated. If you have not yet generated the report after paying, contact us and we will help.
When a Refund Is Allowed
- Payment was completed successfully but the report was not generated or not delivered due to a technical issue on our side.
- You were charged more than once for the same order (a duplicate charge).
When a Refund Is Not Allowed
- The digital report has already been successfully generated and delivered.
- Dissatisfaction with astrological predictions or guidance (reports are informational — see our Disclaimer).
- Incorrect birth details entered by the user.
How to Request a Refund
Email us at support@totsname.com (or use the Contact Us page) with your Order ID / Payment ID within 7 days of the transaction. We verify eligible requests and, if approved, refund to the original payment method within 5–7 business days.
Business Information
- Brand: Tots Name (Totsname.com)
- Operated by: Rexon India
- Support email: support@totsname.com
- Alternate email: totsnameofficial@gmail.com
- Phone: +91 83170 99158
- Address: Near KPC Pet Hospital, Husariya, Gomti Nagar Extn., Lucknow, Uttar Pradesh, India — PIN 226010
- Support hours: Monday–Saturday, 10:00am–6:00pm IST